FAQ Category: Memory Care

Yes. The team supports medical needs, cultural preferences, personal choice, and changing dining needs with a flexible, person-centered approach. This may include modified textures and other dietary accommodations that support dignity, enjoyment, and quality of life.

Families are always welcome, with no set visiting hours, because connection is an important part of well-being. At the same time, we strive to maintain a comfortable and supportive environment for all residents. The team may suggest the best times to visit based on the resident’s routine, preferences, and comfort.

Memory Care Directors provide regular weekly updates on well-being, engagement, and meaningful changes. In urgent situations, families are notified promptly, with open communication maintained throughout the process.

The team views behaviors as communication and responds by considering each resident’s history, preferences, routines, and unmet needs. Support includes empathy, redirection, meaningful engagement, a calm environment, and ongoing training in dementia care and non-pharmacological approaches.

In a medical emergency, the trained team responds immediately, provides first aid as needed, and calls 911 when emergency services are required. Team members remain with the resident, share information with responders, notify family promptly, and complete ongoing CPR and first aid training.

The memory care neighborhood is staffed above state-required standards, with at least two dedicated Support Partners on-site at all times and a Memory Care Director providing oversight. Depending on the community, a cook or homemaker may also be part of the daily team to support engagement and personalized care.