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January 6, 2023

The Township Senior Living Spreads the Word of the Year

Category: Senior Living

Author: Phyllis Wiley, Executive Director

Every year Arrow’s personal and professional development coach, Michael Buckley, asks everyone to pick a “Word of the Year.” The goal is to look inward and consider what we each need more of and what might improve our lives. Sometimes we need more focus or clarity. Sometimes we need more compassion. Sometimes we just need more fun!

Picking a word for both me and my community is a commitment to doing work on yourself and the “we” and “us” work we want to do as a community.

Looking back on 2022, my favorite memories were achieving US News and World Report’s Best Memory Care and Best Assisted Living 2022-23, a level of distinction The Township Senior Living is proud of. Also, being among the first to complete Arrow’s Neighborhood Program has challenged the wellness team to grow and set itself apart in our region.

Great employees make great providers of service. This can be shown in no better way than to celebrate the Great Place to Work 2022-23 certification status. This past November we were recognized as top-rated on Caring.com, earning the 2023 Caring Star for the highly rated reviews from the community members that toured.

Now, looking forward to 2023, what The Township Senior Living needs is responsiveness. Demonstrating responsiveness shows that others and their needs are considered first. Our collaborative team wishes to strengthen relationships and cultivate trust, since coming out of the limitations imposed over recent years. Our Arrow Core Values represent responsiveness with an emphasis on personalized communication and experiences.

Weaving responsiveness into our daily operations in staff retention, customer service, regulatory compliance, and improved outcomes will be a focus in resident and staff town hall meetings. This will be accomplished by increasing customer feedback with more opportunities, through open office hours, to receive valuable information, and to become more responsive.

As for myself, I have chosen the word presence for 2023. Promoting growth and stability can often drive focus on tasks. By being present, in the moment, rich opportunities to catch nuances that enrich and build relationships become more available.

What is YOUR WORD? I hope you will pick one too. What does your life need a little more of in 2023? What does “future you” thank you for working on now? Our words are meant to inspire us. If it is not inspiring, it’s not the right word.

And if you are reading this, please hold us accountable. When you visit The Township Senior Living or come to town hall, ask us what our word of the year is and what have we done to support it.

Please look forward to the December 2023 blog where we tell you all the ways we lived in line with our word of the year and all the ways it helped improve our community.

The Township Senior Living in Battlefield, MO offers independent senior apartments, assisted living, and memory care with a variety of services and a range of floor plan options. Amenities include restaurant dining, 24-hour bistro, concierge service, housekeeping, events and entertainment, personal care, transportation services, and more. Centrally located near Cox Medical Center South with convenient access to major shopping centers and attractions, including Backwoods Golf, Relics Antique Mall, Chesterfield Family Center, Wilson’s Creek National Battlefield, and Nathanael Green/Close Memorial Park-Botancial Gardens.

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